Free Shipping All Over Lebanon 🇱🇧
Free Worldwide Shipping On Orders above Than 100$ 🚚


Got a question? We're here to answer!

General FAQ

1. What payment methods are supported? Can I pay using other payment methods?

For Lebanon: You can pay via Cash on delivery or Credit card (Mastercard, Visa).

For Rest of the World: You can only pay via credit card (Mastercard, Visa)

No other payment methods are accepted. 

2. You ship Worldwide for Free & how long it takes?



- We offer FREE Express worldwide shipping on orders above 100$

- Delivery cost is different to each country if not FREE (you can check you country shipping rate at checkout by adding your address)

- Express shipping is within 5-15 days

We ship worldwide except for Russia, Palestine, Israel and Syria. 


- We offer FREE shipping on ALL orders , 4-5 days

3. Can I cancel my order?

Get in touch through our Contact Us Page and let us know you would like to cancel your order. If we haven't already shipped your order we'd be happy to help you out.

4. Can I return my order?

Yes! If your lights have not been used you can return your order (you have 3 working days)! You must cover the return shipping as we do not charge a restocking fee. Please contact our customer support to receive more information on returning your order.

5. Who did never received an order confirmation email?

First, please check your spam folder. If you don't see one, it's probably because you entered your email in incorrectly when you made your purchase. If your problem still isn't solved, please use our via Support page to contact us.

6. Why is my card not working on your webiste?

1- We only accept 3D Secure cards to prevent fraud. If your card is not 3D Secure, your payment won't go through automatically, and you'll need to email us at itslumiledlights@gmail.com for another payment link.

2-Please check your account balance to ensure you have sufficient funds to make a payment on our website.

7. I never received my order. Help!

Oh no! We'll sort this out for you, please have your order number ready and reach out to our Support Team!

Any extra questions?

Email us itslumiledlights@gmail.com or reach out on WhatsApp: +9613443606